I just got a desktop from Dell last week. I found out that two of my keys work strange. The left SHIFT key never works. The minus key on Num pad tried to open a web browser when I punched.

I contacted Dell via email, nothing’s back except automated email. I called Dell several times, but never had a single chance talking with them. The line was disconnected while I was waiting. What should I do then?

The keyboard model is L100; ext no. U011
Well, I kept calling. I was transfered by four customer services during 30 minutes waiting period. Then I talked for two minutes for the replacement.

Now I got the keyboard replacement in the next day. That was fast.

buy a new one. You can buy them proper cheap… but Dell should really replace it, I’d keep trying to phone them…