hi, i bought a fish tank a little over a year ago that was very expensive. the transformer blew a couple of months ago and when i contacted the company they told me they were aware of a fault in a small batch of hoods and promised to dispatch another one out to me. as stated that was over two months ago, i called after a couple of weeks later as i assumed it would have arrived by then and they told me that they hadnt sent one out as they were out of stock but should only be a few more days. i have called numerouse other times since and cannot get through, the automated service just says to leave name and number and someone will call back but noone has, i have also emailed a couple of times and recieved no response. what do i do now? they obviously are just ignoring me and hoping i will go away.

Persist. And get the Better Business Bureau involved